Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Shelley
GPhC Registration No: 9012511
Last Updated: July 2026

Your privacy is important to us. This policy explains how Pharmacy Weight Loss Shelley collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Shelley is a GPhC-registered online pharmacy weight loss clinic serving patients in Shelley, UK (GPhC No. 9012511). We are the data controller responsible for your personal information.

2. Data We Collect

When you use our services, we may collect the following types of information:

Personal identifiers: Full name, date of birth, address, email address, and phone number.
Health and medical information: Medical history, current medications, weight, BMI, and any other clinical details relevant to your treatment.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, and device information collected when you visit our website.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and provide safe, personalised care.
To process prescriptions and arrange delivery of your medication, typically within 1 working day of pharmacist approval.
To manage your account and communicate with you regarding your orders and treatment.
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy.
To improve our services and ensure the safety and quality of our clinical care.

Our lawful bases for processing your data include fulfilling our contractual obligations to you, complying with legal requirements, and where necessary, processing special category health data in the context of providing healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Help us understand site usage so we can improve functionality.
Preference cookies: Remember your settings and preferences.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal information to third parties. We may share your data only in the following limited circumstances:

Healthcare providers: Where clinically necessary, relevant health information may be shared with other healthcare professionals involved in your care.
Delivery partners: Name and address details are shared with our courier service to fulfil your order.
Payment processors: Billing information is handled securely by our trusted payment provider.
Regulatory bodies: We may be required to disclose information to the GPhC or other regulatory or law enforcement authorities where legally obliged to do so.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention and Security

We retain your personal and medical records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You also have the right to object to or restrict certain types of processing, and to receive a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below. We will respond to all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Shelley
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all enquiries within 48 hours. If you are unhappy with how we have handled your data, you have the right to raise your concern with the appropriate supervisory authority.